Terms & Conditions

Cancellation Policy

You must make all cancellation and amendment requests using the "Manage My Booking" facility on the ParkCloud website or by emailing ParkCloud on the published email address. If you make a cancellation or amendment request verbally, over the telephone or directly to a Provider, your request will not be actioned. When you make a cancellation request using the "Manage My Booking" facility, your request will be actioned automatically and the cancellation notice period (defined as the time between your booked start date/time and the time ParkCloud is aware of your cancellation) is calculated from the time the cancellation request is made. If you email your cancellation request, it can only be actioned during office hours and the cancellation notice period will be calculated from the moment when ParkCloud actually processes the cancellation request. Customers are therefore advised to carry out cancellation requests using "Manage My Booking".

Please see the following examples where refunds will not be accepted:

Parking bookings only: